Shipping policy

1. Where we ship from

Orders are shipped directly from China. We deliver to destinations where logistics and product regulations allow.

2. Discreet packaging

Privacy matters. All orders leave in unmarked outer packaging with neutral labelling. Product names and adult descriptions are not printed on the outside of the parcel. Inner packing is secure so items arrive protected and private.

3. Processing time

  • In-stock items are typically prepared within 1–3 business days before handoff to the courier.
  • Custom, made-to-order, or special-order items may take longer; we will note this on the product page or contact you if needed.
  • Orders placed on weekends or public holidays are processed on the next business day.

4. Delivery estimates

Delivery usually takes about 15–20 days after dispatch, depending on destination, customs, and courier routes.

Estimates are not guarantees. Delays can occur due to weather, courier capacity, peak seasons, or customs inspections.

5. Shipping fees

Shipping costs (if any) are shown at checkout before you pay. Promotional free-shipping offers will be stated on the site, in the banner, or in the cart when active. Remote areas may have different rates.

6. Tracking

When your order ships, we email tracking details to the address used at checkout whenever the courier provides a tracking number. You can also check order status in your account under My Orders.

7. Address accuracy

Please double-check your shipping address, building details, and phone number. We are not responsible for delays or failed delivery caused by incorrect customer details. Re-delivery or return-to-sender fees may apply and are usually charged to the customer.

8. Customs & duties (sea freight / international)

For sea-freight and international shipments, if a customs issue arises, Intimauae will cover the related customs costs on our side. You will not be asked to pay those customs charges yourself in that situation.

Please note that when customs holds or inspects a parcel, your delivery time will be longer than the normal estimate. We cannot control how long customs clearance takes, but we will handle the cost side for you.

9. Failed delivery & returns

If a parcel is returned because nobody was available, the address was refused, or customs withheld it, contact support promptly. We will help arrange a solution; extra shipping or storage costs may apply.

10. Restricted destinations

We may decline to ship to destinations where adult products are restricted or where our carriers cannot deliver safely. If this affects your order after payment, we will contact you to refund or arrange an alternative.

11. Questions

Email support@intimauae.ae or use the Contact page for shipping help. Include your order number for faster support.

Last updated: October 2026